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Getting to know your homeowners: 6 topics to cover

Building a good relationship with homeowners means there are some topics that you should cover in the initial meeting. Find out more in this article!

Airbnb managementShort-term rental management

Published on 17 Jan 2022

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Property management covers a broad spectrum of duties, from finding high-quality guests and optimising rental income, to ensure the property is in tip-top condition. How you manage each listing depends on your homeowner and how they want their property to be run. That's why getting to know your homeowners and coming prepared with the right questions to ask is key before starting a relationship with them.

Here are 5 topics to keep in mind when learning about new homeowners and their property needs.

Maintenance, repairs and installations

How old is the house, from the roofing, plumbing, and electricals to the HVAC system? Understanding both the structural integrity of the property as well as key fixtures is crucial to knowing whether or not you are interested in pursuing the listing. A poorly looked after property can make or break a guest's experience, so it is good to receive this information earlier on in the process.

Body corporate rules

The body corporate is the legal entity responsible for certain building structures as well the liveability of the development. Having all this information upfront is key, not only to navigate rules that keep the property in good condition but to understand your rights if a challenging matter comes up that needs to be addressed.

Property surroundings

What are your homeowner’s neighbours like? When you list a new property, the surroundings come with it. Ask your homeowners to share the positive aspects of the people who share the vicinity, and if there are any red flags you should know about. Sometimes there is just as much value in what they don’t say. We also recommend asking about the nearest pharmacy, emergency room, grocery store, coffee shop, park - all the facilities that will be of value to new guests visiting short term.

Special features, security and parking

What makes your house special? This question is great to ask homeowners to give you a better understanding of the property as a whole. Follow the homeowner as they show you around the property, like the pool, garden, and parking - all features that make the listing stand out. Why? The aspects homeowners truly enjoy about their investment will likely appeal to guests as well.

Don't forget about safety, as this is the number one priority everywhere. You’ll want to get an overview of any security cameras, alarms, fire extinguishers, smoke detectors, smart locks, and the like. These measures ensure the wellbeing of your guests as well as the security of the property, allowing you to protect your homeowner's investment, alongside those who visit along the way.

Owner needs

When managing a new listing, there will be certain needs the owner has when it comes to their property. Do they want to use the property at certain times of the year with family and friends? Are there any dates in the calendar they would like to block off for personal visits? What minimum base rate do they expect per night for low season and high season so that you know how to price the property accordingly? Asking all these questions is a great start to understanding what your homeowner wants to get out of short term management.

The above are just a few important questions to ask homeowners before you go into business with them - and their property. For more support related to property management of short-term rentals, get in touch - we love to chat!

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