Efficient, automated guest messaging

Save time and deliver an exceptional guest experience with our unified team inbox. Strike a balance between personalisation and automation and respond to every message in minutes.

The inbox allows you to efficiently collaborate with teammates, action messages at lightning speed, and automate important messages such as check-in and check-out instructions.

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Unified team inbox

Get all your messages in one place and collaborate with your team to respond in minutes. See who’s responding to which guest whilst they type and never send a double message again.

The team inbox provides oversight and peace of mind that all guests are getting the attention they need. Notifications are applied at the team level so everyone understands an unread message requires action. No more 99+ unread messages.

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Message automation

Ensure your guests have the right information at the right time to guarantee a seamless experience. Whether it’s the perfect check in message or a reminder to take out the rubbish we have you covered.

Set triggers based on reservation status, time, date and day-of-the-week. Include personalised information using short codes. Attach images or use the guest guide feature to preempt additional questions.

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FAQ

Our FAQs share some examples of automated messages and how you can streamline your short-term rental management business.

How do I automate Airbnb messages?

Airbnb has some message scheduling features built into the platform, however these are limited and don’t support a full suite of use cases for a professional property manager.
We suggest you look for message automation software like the Hometime Platform, that has a full set of triggers (new booking, check-in, check-out etc) and a full set of customisations (such as hours & days before/after or day-of-the-week) during a guest's stay.
With the right software, you can write a single automated message and apply it to multiple properties using shortcodes. These allow you to pull in property or guest- specific information into your scheduled messages.

We recommend automating the booking confirmation message, check-in message, and check-out message to ensure the guest is well-informed without feeling like they are talking to a robot.

Can you share an example of an automated message?

Example check-in message: Sent 3 days prior to check in

Hi guestfirstname,

I am looking forward to welcoming you at checkintime on checkinday. To access the property, please click the digitalguestguide which contains detailed directions, access codes and lots of information about the property and neighbourhood.

I’m sure you’ll have a great time in listing_city. If you need any assistance please send me a message.

Example booking confirmation message: Sent 10 minutes after reservation confirmed

guestfirstname, thanks for booking!

I am looking forward to your trip on checkindate for noofnights nights. I would like to confirm that there will be noof_guests guests staying? I just need to make sure I have enough linen setup.

I will send more detailed check-in instructions 3 days prior to your arrival. Until then, please shout out if you have any questions.

Thanks, Host_name

Example check-out message: Sent 18hrs prior to check-out time

Hi guest_name

Thank you so much for choosing to stay with us while in city_name. We hope you had a great time and enjoyed your stay.

We would love it if you could take 2 minutes this afternoon to leave us a quick review. Of course we will leave you one in return.

A 5 star rating is very important to us and goes a long way to helping our family business. If you had any issues during your stay, please let us know before leaving your review as we value your feedback. It helps us grow as hosts.

Thanks again and safe travels. your_name

How to schedule day-of-the-week messages?

Choosing the best messaging automation software for your Airbnb management business

With so many options out there, choosing the best messaging automation solution for your property management goals can feel overwhelming - but it doesn’t have to be.

Hometime has taken years of experience with over thousands of guest stays to create an intuitive platform with a robust automated messaging tool that ensures you deliver an exceptional guest experience.

Features to look for in a messaging automation software

The Hometime Platform has been designed with the end user in mind to make all your property management-related responsibilities a breeze. Our Automated Messages feature has capabilities that include:

A simple, easy to use layout
Comprehensive triggers for sending messages:
- New bookings
- Check-in and Check-out dates
- New inquiries or special requests
- New cancelations or booking modifications
- Day-of-the-week
A shared inbox for team collaboration
Message templates and quick replies for your convenience
Customisations for message settings to schedule your messages before, during and after a guest's stay.
Mobile optimisation, flowing seamlessly between your desktop and mobile

Our automated message feature ensures guests have personalised information sent to the right people at the right time - without feeling like they are talking to a robot.

Getting started with Hometime’s messaging automation solution

We understand how frustrating it can be to use new software that isn't user-friendly. This is why the Hometime Platform has made it easy for you to get started when it comes to navigating our software’s features.

New and seasoned property managers can effortlessly connect their account to preview properties and set up message templates before setting them live. We have also equipped you with tried and tested pre-filled templates so that you can send messages within minutes.

For more information on how to get started with our PMS system, get in touch for a chat or a free trial.

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Key features are free

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