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Efficient, automated guest messaging

Save time and deliver an exceptional guest experience with our unified team inbox. Strike a balance between personalisation and automation and respond to every message in minutes.

The inbox allows you to efficiently collaborate with teammates, action messages at lightning speed, and automate important messages such as check-in and check-out instructions.

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Key features are free

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Unified team inbox

Get all your messages in one place and collaborate with your team to respond in minutes. See who’s responding to which guest whilst they type and never send a double message again.

The team inbox provides oversight and peace of mind that all guests are getting the attention they need. Notifications are applied at the team level so everyone understands an unread message requires action. No more 99+ unread messages.

Message automation

Ensure your guests have the right information at the right time to guarantee a seamless experience. Whether it’s the perfect check in message or a reminder to take out the rubbish we have you covered.

Set triggers based on reservation status, time, date and day-of-the-week. Include personalised information using short codes. Attach images or use the guest guide feature to preempt additional questions.


Our FAQs share some examples of automated messages and how you can streamline your short-term rental management business.

Choosing the best messaging automation software for your Airbnb management business

With so many options out there, choosing the best messaging automation solution for your property management goals can feel overwhelming - but it doesn’t have to be.

Hometime has taken years of experience with over thousands of guest stays to create an intuitive platform with a robust automated messaging tool that ensures you deliver an exceptional guest experience.

Features to look for in a messaging automation software

The Hometime Platform has been designed with the end user in mind to make all your property management-related responsibilities a breeze. Our Automated Messages feature has capabilities that include:

  • A simple, easy to use layout
  • Comprehensive triggers for sending messages:

    • New bookings
    • Check-in and Check-out dates
    • New inquiries or special requests
    • New cancelations or booking modifications
    • Day-of-the-week
  • A shared inbox for team collaboration
  • Message templates and quick replies for your convenience
  • Customisations for message settings to schedule your messages before, during and after a guest's stay.
  • Mobile optimisation, flowing seamlessly between your desktop and mobile

Our automated message feature ensures guests have personalised information sent to the right people at the right time - without feeling like they are talking to a robot.

Getting started with Hometime’s messaging automation solution

We understand how frustrating it can be to use new software that isn't user-friendly. This is why the Hometime Platform has made it easy for you to get started when it comes to navigating our software’s features.

New and seasoned property managers can effortlessly connect their account to preview properties and set up message templates before setting them live. We have also equipped you with tried and tested pre-filled templates so that you can send messages within minutes.

For more information on how to get started with our PMS system, get in touch for a chat or a free trial.

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Key features are free

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A robust property management system that’s intuitive and easy to use. Spend less time on admin and more time growing your business.


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